Every day, consumers use the
Internet to get advice before making purchases. They’re getting a lot of this
advice through reviews found on Local Business Directories like Google Local™
and Yelp®. If your business isn’t listed completely and accurately on as many
sites as possible, you’re missing out on a big opportunity.
Local
businesses listed in Google Local are prominently displayed similarly
Zugaadi.com is a new variant in market.
These reviews matter to both
consumers and businesses. Consumers value reviews – a study done by Nielsen
showed that 92% of people trust word-of-mouth, while only 33% trust online
ads**. It's critical that your business is not only listed online, but also has
word-of-mouth credibility online.
Claim
Your Business' Listings
The fact is, many free online
business directories might be displaying your business reviews today without
you even knowing it, and often, the information is inaccurate. Your customers
might already be writing reviews about your business on these local review
websites and potential customers are reading them. You need to find, claim and
verify your business information on these directories.
Getting
Your Business Listed
So now you know what these websites
are and why they're important. What's next? Let's find out which sites are most
important for you, and start managing them.
1.
Search for
your business online and see what comes up.
Look at which business listing sites that search engine pulls reviews from.
2.
Visit
those business listing sites,
create an account, and either claim yourself as the business owner or create a
complete and accurate listing for your business. By claiming the business, you
can leave comments on customer reviews. This is especially important for
managing negative reviews.
3.
Start asking your customers to leave
a review of your business. When a customer gives you good feedback, ask
them to share their experience on a local review website. The more reviews you
have, the stronger your reputation is. That can equal more business.
4.
Don't be
afraid of a bad review. If you
come across one, leave a comment and invite the customer to contact you so you
can have a chance to win back their business. This shows the customer you have
integrity and shows a potential customer that you care.
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